Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you and Copacetic Builds LLC, a Florida limited liability company (“Steadway,” “we,” “us,” or “our”) governing your access to and use of the Steadway website at steadway.guide, the Steadway application at app.steadway.guide, our mobile applications, and any related services (together, the “Service”).

1. Acceptance and eligibility

By accessing or using the Service, you confirm that you have read, understood, and agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 16 years old to use the Service. If you are under 18, you must have a parent or legal guardian read and agree to these Terms on your behalf. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms; in that case “you” means both you and the organization.

2. Your account

To access certain features you may need to create an account. You agree to provide accurate information, keep it current, and keep your account secure. You are responsible for all activity under your account. Notify us promptly at support@copaceticsolutions.org if you suspect any unauthorized use.

We may decline to create an account, decline to provide the Service, or close an account at our discretion, including where we suspect a violation of these Terms or applicable law.

3. License to use the Service

Subject to your compliance with these Terms, Steadway grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal, non-commercial use. Steadway and its licensors retain all rights not expressly granted.

4. Health, safety, and not medical advice

Steadway is a travel guide. It provides general guidance grounded in traveler craft and published research on sleep, circadian rhythm, and travel wellness. Steadway is not a medical device, is not a medical service, and does not provide medical advice, diagnosis, or treatment. No recommendation we make is intended to prevent, treat, or cure any condition.

Sleep, light exposure, caffeine, hydration, and travel can interact with medical conditions and with medications. Talk to a qualified health professional before acting on any guidance if you are pregnant, are caring for an infant, have a sleep disorder, a circadian disorder, a cardiovascular condition, diabetes, a psychiatric condition, an eating disorder, a seizure disorder, or any other medical condition, or if you are taking medication of any kind, including melatonin, sleep aids, stimulants, blood thinners, or hormonal contraception. If you experience any concerning symptom, stop using the Service and contact a qualified health professional immediately. In an emergency, call your local emergency number.

You acknowledge that you are responsible for your own well-being before, during, and after travel, and that following any recommendation is your own decision. You release Steadway, its affiliates, and our licensors from any claim arising from your choice to follow or not follow guidance presented in the Service.

5. Flight data and third-party content

The Service relies on third-party flight-data providers to determine schedules, status, gates, aircraft, and times. We work hard to keep this data accurate, but we do not control it and cannot guarantee that any flight time, gate, status, or other operational detail is correct or current. You are responsible for confirming your flight information with your airline and airport, including any changes, delays, cancellations, gate changes, terminal changes, security requirements, and travel-document requirements. Do not rely on Steadway to determine when to leave for the airport.

6. Your content and feedback

You may provide content to the Service, such as trip details, preferences, notes, and responses to in-product prompts (“User Content”). You retain ownership of your User Content. You grant Steadway a worldwide, royalty-free, fully paid, sublicensable, transferable license to host, store, copy, transmit, display, modify, and create derivative works from your User Content solely to operate, improve, and provide the Service to you. This license ends when you delete your User Content or your account, except for content already shared with third parties as permitted by the Service, content kept in back-ups for a reasonable period, and aggregated or de-identified data.

If you send us suggestions, ideas, or feedback, you grant Steadway a perpetual, irrevocable, royalty-free, worldwide license to use that feedback for any purpose without obligation to you.

7. Subscriptions, billing, and auto-renewal

Parts of the Service are available only on a paid subscription. The price, billing interval, included features, and renewal date for each subscription plan are shown at purchase. By purchasing a subscription, you authorize Steadway and our payment processor to charge the payment method you provided.

Auto-renewal. Subscriptions renew automatically at the then-current price for the next billing period (monthly, annual, or as described at purchase) until you cancel. We will charge your payment method at the start of each renewal period. Where the law requires, we will send a renewal reminder before charging. If your payment method fails, we may retry the charge, suspend access until payment succeeds, and cancel after a reasonable grace period.

Price changes.We may change subscription prices. For a recurring subscription, we will give you at least 30 days’ notice before the change takes effect at your next renewal, and you may cancel before then.

Taxes. Prices are exclusive of taxes unless stated otherwise. You are responsible for sales tax, VAT, GST, withholding, and any other taxes that apply to your purchase. Where we are required to collect tax, it will be added at checkout.

App store billing. If you subscribed through an app store, that store handles billing, renewals, and any refund eligibility under its own terms. Manage your subscription in your app-store account settings.

8. Cancellation and refunds

You may cancel a paid subscription at any time from inside the Service or, for app-store purchases, in your app-store account. Cancellation takes effect at the end of the current billing period; you keep access until then.

Except where required by law, payments are non-refundable and we do not offer credits or refunds for partial periods, unused features, or unused time. Where the law of your jurisdiction requires a right to refund (for example, the EU/UK 14-day withdrawal right described in Section 21, or California auto-renewal law), we honor that right.

To request a refund permitted by law, email support@copaceticsolutions.org with your account email and the reason for the request. We may require verification before issuing a refund. Refunds for app-store purchases must be requested through the app store.

9. Free, beta, and promotional offerings

We may offer free trials, beta features, or promotional access. Free trials may convert automatically to a paid subscription at the end of the trial period; we will tell you the terms before you start. Beta features are provided as-is, may change or disappear, and may be subject to additional terms shown in the Service. Promotional codes have no cash value and may be subject to additional terms.

10. Acceptable use

You agree not to:

• Use the Service in any way that violates applicable law or regulation.
• Infringe the intellectual-property, privacy, publicity, or other rights of any person.
• Reverse-engineer, decompile, disassemble, scrape, mirror, or otherwise attempt to derive source code, models, or non-public content from the Service, except where this restriction is prohibited by applicable law.
• Use the Service to build a competing product, train a machine learning model on Steadway content, or republish Service content except as expressly permitted.
• Interfere with the Service’s operation, place an unreasonable load on our infrastructure, or attempt to bypass security or rate-limit controls.
• Use bots, scripts, or automated means to access the Service except through interfaces we expressly provide.
• Misrepresent your identity, impersonate any person, or use someone else’s account.
• Upload content that is unlawful, deceptive, defamatory, obscene, or that contains viruses, malware, or other harmful code.
• Resell, lease, sublicense, or otherwise commercialize the Service without our prior written consent.

11. Intellectual property

The Service, including its text, graphics, design, code, audio, video, recommendations, paths, archetypes, sub-phases, action-set-type structure, the Steadway name and logo, and any underlying compilations and arrangements, is owned by Steadway or our licensors and is protected by copyright, trademark, trade secret, and other laws. “Steadway” and the Steadway logo are trademarks of Copacetic Builds LLC. You may not use them without our prior written consent.

12. Copyright and DMCA

If you believe content on the Service infringes your copyright, send a notice that meets the requirements of 17 U.S.C. § 512 to:

• Copacetic Builds LLC, Attn: DMCA Agent
• 8115 Main St, Bokeelia, FL 33922, USA
• Email: support@copaceticsolutions.org (subject: “DMCA Notice”)

We may remove allegedly infringing content and, in appropriate cases, terminate the accounts of repeat infringers.

13. Third-party services and links

The Service may contain links to and integrate with third-party services (for example, flight-data providers, app stores, payment processors, calendar providers). We do not control third parties and we are not responsible for their content, products, services, terms, or privacy practices. Your dealings with a third party are between you and that third party.

14. Changes to the Service

We may modify, suspend, or discontinue any part of the Service at any time, with or without notice. We may add, change, or remove features. Where the change materially reduces the functionality of a paid subscription you have already paid for, you may cancel and receive a pro-rated refund for the unused portion.

15. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your account or access if we reasonably believe you have violated these Terms, you create risk or possible legal exposure for us, your account is inactive for an extended period, or we discontinue the Service. Where reasonably practicable, we will notify you. On termination, the rights and licenses granted to you end and Sections 4, 6, 11, 12, 16, 17, 18, 19, 24, and 25 survive.

16. Disclaimers of warranties

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, Steadway and its affiliates, suppliers, and licensors disclaim all warranties of any kind, whether express, implied, statutory, or otherwise, including any warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, quiet enjoyment, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, secure, error-free, accurate, complete, current, free of viruses, or that defects will be corrected; that the Service will meet your requirements or produce any particular result; or that any flight schedule, status, or operational detail shown in the Service is accurate or current. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

17. Limitation of liability

To the maximum extent permitted by law:

• Steadway and its affiliates, suppliers, and licensors are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, savings, goodwill, data, or use, even if advised of the possibility of those damages.
• Our total cumulative liability for any claim arising out of or relating to the Service or these Terms is limited to the greater of (a) the amount you paid Steadway for the Service in the 12 months before the event giving rise to the claim, or (b) US$100.
• Steadway is not liable for any missed flight, missed connection, delay, lost reservation, additional travel cost, or other travel outcome, however caused.
• Steadway is not liable for any health outcome arising from your use of, or reliance on, the Service. See Section 4.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, or limit liability for gross negligence, intent, death, or personal injury; in those jurisdictions, our liability is limited to the greatest extent permitted by law.

18. Dispute resolution, arbitration, class-action waiver

Please read this section carefully. It affects your legal rights and requires you and Steadway to resolve most disputes through individual binding arbitration instead of in court.

18.1 Informal resolution. Before starting a formal proceeding, you agree to try to resolve any dispute informally by sending a written notice to support@copaceticsolutions.org describing the dispute and the relief you want. You and Steadway agree to negotiate in good faith for at least 60 days before starting arbitration.

18.2 Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will be conducted in English, by a single arbitrator, in the county where you live or, at your option, by telephone or by written submission. Judgment on the award may be entered in any court of competent jurisdiction.

18.3 Class-action waiver.You and Steadway agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding. If this waiver is found unenforceable, then the entirety of Section 18 is null and void as to that claim, and the claim will proceed in court.

18.4 Exceptions. Either party may bring an individual claim in small-claims court in the county where you live, and either party may seek injunctive or equitable relief in court to protect its intellectual-property rights or confidential information.

18.5 Opt-out. You may opt out of Sections 18.2 and 18.3 by emailing support@copaceticsolutions.org with the subject “Arbitration Opt-Out” within 30 days of first accepting these Terms. Include your name, the email tied to your account, and a statement that you want to opt out.

18.6 Severability. If any part of this Section 18 is found to be invalid or unenforceable, the rest will remain in full force.

19. Governing law and venue

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Florida and the federal laws of the United States, without regard to conflict of law rules. Subject to Section 18, the state and federal courts located in Lee County, Florida have exclusive jurisdiction over any dispute that is not subject to arbitration, and the parties consent to personal jurisdiction and venue in those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

20. Export controls and sanctions

You agree to comply with all applicable export, re-export, and sanctions laws. You represent that you are not located in, and you are not a resident or national of, a country or region subject to comprehensive US sanctions, and that you are not on any US government list of restricted parties.

21. EU, UK, and consumer-law rights

If you are a consumer in the European Union, the United Kingdom, the European Economic Area, or another jurisdiction that grants non-waivable consumer rights, those rights apply to you in addition to these Terms, and no provision of these Terms limits them.

In particular, EU/EEA and UK consumers have a 14-day right of withdrawal from any paid subscription, starting on the day of purchase. You expressly request that we begin providing the digital service immediately, and you acknowledge that you lose the right of withdrawal once we begin performing. To withdraw within the 14 days and before any use, email support@copaceticsolutions.org with the subject “Withdrawal.”

EU consumers may also access the European Commission’s online dispute-resolution platform at ec.europa.eu/consumers/odr, although we prefer to resolve any issue directly with you.

22. App Store and Google Play terms

If you downloaded the Steadway mobile app from the Apple App Store, the following additional terms apply, in addition to the rest of these Terms:

• These Terms are between you and Copacetic Builds LLC only, and not with Apple Inc. (“Apple”). Apple is not responsible for the app or its content.
• The license to use the app is a non-transferable license to use the app on any Apple-branded device that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions, except that the app may be accessed and used by other accounts associated with the purchaser via Family Sharing or volume purchasing.
• Apple has no obligation to provide any maintenance or support for the app.
• Apple is not responsible for any product warranties, whether express or implied by law. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you, if any. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
• Copacetic Builds LLC, not Apple, is responsible for addressing any claims relating to the app or your possession or use of the app, including product-liability claims, claims that the app fails to conform to any legal requirement, and claims arising under consumer-protection law or similar legislation.
• Copacetic Builds LLC, not Apple, is responsible for the investigation, defense, settlement, and discharge of any third-party claim that the app or your use of the app infringes that third party’s intellectual-property rights.
• You represent that you are not located in a country that is subject to a US Government embargo or designated by the US Government as a “terrorist supporting” country, and that you are not on any US Government list of prohibited or restricted parties.
• Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, have the right to enforce these Terms against you as a third-party beneficiary.

If you downloaded the Steadway mobile app from Google Play, you acknowledge that these Terms are between you and Copacetic Builds LLC only, and not with Google. Google is not responsible for the app or its content. To the extent these Terms conflict with the Google Play Terms of Service for distribution and billing, the Google Play terms apply for distribution and billing matters only.

23. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will post the updated Terms here, update the “Last updated” date, and, where appropriate, notify you by email or in-product before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, stop using the Service and, if you have a paid subscription, cancel it.

24. Miscellaneous

These Terms and the documents they incorporate by reference are the entire agreement between you and Steadway about the Service and supersede any prior agreement. Our failure to enforce any provision is not a waiver of the right to enforce it later. If any provision is held unenforceable, the remainder remains in full force, and the unenforceable provision will be limited to the minimum extent necessary so that the rest of the Terms remain enforceable. You may not assign these Terms without our prior written consent; we may assign them to an affiliate or in connection with a merger, acquisition, financing, or sale of assets. Headings are for convenience only and do not affect interpretation. Notices to you may be given by email to the address on your account, by posting inside the Service, or by mail.

25. How to contact us

For questions, requests, or notices about these Terms, contact us:

• Email: support@copaceticsolutions.org
• Mail: Copacetic Builds LLC, 8115 Main St, Bokeelia, FL 33922, USA

Copacetic Builds LLC, a Florida limited liability company, EIN 42-2556621.